Returns & Exchanges
At De Buyer, we stand behind the quality of our premium cookware and want you to be completely satisfied with your purchase. If you are not happy with your order, you may return unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Log into your account portal or visit our returns center with your order number and email address to start the request.
Prepare the Package
Carefully pack the unused cookware in its original box, ensuring all protective inserts are included to prevent damage during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our quality control team inspects the returned item, a refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing